Why should I hire a VA through an agency instead of a freelance platform?

An agency handles recruiting, training, quality control, and backup coverage. With a freelance platform, you own all of that yourself and you carry the risk when a freelancer goes quiet. Novaris XP owns the system so you can focus on running your business instead of managing a contractor.

Do you offer a trial or a long-term commitment?

We start with a discovery call, not a contract. If we are a fit, we build your playbook and introduce a VA. If the match is not right, we address it. We would rather earn your retention than lock you in.

Philippine-based VA agency for home service businesses

Not your typical virtual assistants.

Beyond Support. Built for Growth.

XPerienced VAs built around the way your home service business works. From customer service and scheduling to sales, admin, back-office support, and more, you get flexible support based on what your business actually needs.

Book a Discovery Call

Month-to-month · 7 days' written notice to cancel

Talk directly with our founders. No scripts, no pressure, just a conversation about what your business needs.

Virtual Assistant Support

XPerienced, managed VAs who run your phones, scheduling, and back office.

Systems & Process Optimization

We build the playbooks so the work happens your way, every time.

Business Growth Enablement

Every missed call recovered is revenue protected. We keep your schedule full.

Client-Focused Partnership

Discovery calls run by founders. You talk to the people who own the standard.

Why Novaris XP is different

What makes Novaris XP different from a typical VA agency?

Most VA services sell you hours. We focus on what those hours actually accomplish for your business. You're not just buying hours. You're getting an XPerienced VA matched to your workflow, your tools, your priorities, and the way your home service business actually operates.

XPerienced in the work

Your VA comes with relevant experience and is matched to what your business needs, so you spend less time teaching the basics and more time getting things done.

Built around your workflow

No generic task list. Your VA's role is shaped around your systems, tools, processes, and priorities, whether that means scheduling, customer service, admin, sales support, or more.

Supported, not left alone

You're not hiring a random freelancer and figuring everything out yourself. Novaris XP stays involved to help keep the partnership organized, supported, and moving forward.

Focused on what matters

Leads followed up. Customers supported. Schedules organized. Admin handled. We focus on the work that helps your business run better, not just hours logged.

Compare a VA agency vs. a freelancer

How it works

How does Novaris XP match you with a VA?

Step 1

Tell us what your business needs

We learn how your business operates, the tools you use, where your team needs support, and what you want taken off your plate.

Step 2

We match you with the right VA

We match you with an XPerienced, Philippine-based VA based on your workflow, responsibilities, tools, and the type of support your business needs.

Step 3

We build around your workflow

Your VA works within your existing processes, systems, and expectations. We help establish clear workflows, responsibilities, and processes so the role fits the way your business already operates.

Step 4

You get back to growing

With the day-to-day support handled, you have more time to focus on your customers, your team, and growing the business instead of getting buried in admin.

What we handle

What can a home service VA do for your business?

Your VA's role is built around your workflow, not a fixed task list. Here are just some of the ways Novaris XP can support your home service business.

See all home service VA services

Dispatch & Scheduling

Keep your calendar organized, calls booked, jobs scheduled, and your field team moving.

Customer Service

Give customers the attention they need through live calls, messages, follow-ups, updates, and review support. Live call answering is available during US business hours for US-based businesses.

Lead Follow-Up & Sales Support

Keep opportunities moving with estimate follow-ups, old lead reactivation, appointment confirmations, and sales support.

Admin & Back-Office

Take paperwork, inbox management, vendor coordination, permits, reporting, and everyday admin off your plate.

Billing, Estimates & Collections

Keep estimates, invoices, payment reminders, expenses, and routine financial admin organized.

Marketing & Content Support

Stay visible with social media scheduling, project posts, basic graphics, short-form video editing, Google Business Profile updates, and more.

And that's just the start. Your Novaris VA can take on additional responsibilities based on your workflow, tools, and business needs.

Industries we serve

What industries does Novaris XP serve?

From the first call to the final invoice, Novaris XP supports the businesses that keep homes running.

HVAC Roofing Plumbing Electrical Solar Landscaping & Lawn Care Painting & Remodeling Cleaning & Exterior Services Pest Control

And more home service industries

Who's behind Novaris XP

Who is behind Novaris XP?

Novaris XP was built by people with experience across operations, sales, and marketing. We know what happens when leads are missed, admin piles up, and business owners spend their evenings doing work that should already be handled.

Operations

The Systems & Operations Side

Built around firsthand experience managing the day-to-day work behind service businesses, from scheduling and customer communication to workflows, admin, reporting, and back-office operations.

Sales

The Revenue Side

Focused on what happens after a lead comes in, from response time and follow-up to appointments, pipeline management, and making sure opportunities do not quietly disappear.

Marketing

The Growth Side

Focused on keeping businesses visible, creating demand, and making sure the work that generates leads connects with the systems and people responsible for turning those leads into customers.

Read how Novaris XP started

Questions, answered straight

What home service owners ask us.

What makes Novaris XP virtual assistants different from typical VAs?

Novaris XP is built specifically for home service businesses. Instead of giving you a generic task list, we match you with an XPerienced, Philippine-based VA whose role is built around your workflow, tools, priorities, and the areas where your team needs support most.

Why should I work with Novaris XP instead of hiring a freelancer on my own?

Hiring a freelancer means you are responsible for finding the right person, defining the role, building the workflow, and managing the relationship yourself. Novaris XP helps create a more structured experience around the match, the responsibilities, and the support your business actually needs. See the full comparison

How much does a virtual assistant cost through Novaris XP?

Pricing depends on the type of support you need, the scope of the role, and whether you are looking for part-time or full-time assistance. We first learn how your business operates, then recommend an option based on what makes sense for your workflow and budget. Book a discovery call to discuss your needs and pricing.

What industries does Novaris XP serve?

We specialize in home service businesses, including HVAC, roofing, plumbing, electrical, solar, landscaping and lawn care, painting and remodeling, cleaning and exterior services, pest control, and more. If you operate a home service business and need reliable remote support, we can build a VA role around the way your company works.

What can a Novaris XP VA help with?

Your VA can support areas such as customer service, dispatch, scheduling, lead follow-up, CRM management, admin, invoicing, back-office coordination, social media, basic content support, and more. The role is not limited to a fixed list. We build the responsibilities around what your business actually needs and the skills of the VA you are matched with.

How fast can I get a virtual assistant?

The timeline depends on the role, your requirements, and finding the right match. We would rather make a strong match than rush someone into your business who is not the right fit. During your discovery call, we can discuss your priorities and expected timeline.

Are your virtual assistants based in the Philippines?

Yes. Novaris XP works with Philippine-based virtual assistants who can support home service businesses across a wide range of administrative, operational, customer service, sales-support, and back-office responsibilities. Your VA works during your business hours, and live call answering is available during US business hours for US-based businesses.

Do I have to choose from a fixed VA role or task list?

No. That is one of the main differences with Novaris XP. Your VA role is built around your business, your workflow, your tools, and your priorities. The service categories you see on our website are examples of what we can support, not limits on what your VA can do.

What happens if my needs change?

Your business will not always need the same support. As your priorities change, the responsibilities of the role can evolve with them. The goal is to give you flexible support that continues to make sense for the way your business operates.

Is there a long-term contract?

No. It's month-to-month, and you can cancel with 7 days' written notice.

Spend more time running the business, not the back office.

Tell us what's taking time away from your team. We'll help you explore where an XPerienced VA can step in and support the way your business already works.

Book a Discovery Call

15 minutes. Talk directly with a founder. No pressure, just a conversation about what your business needs.