Services
VA roles built around outcomes, not tasks.
Every home service business operates differently. Your Novaris VA is built around your workflow, helping wherever your team needs support so you can spend less time managing the back office and more time growing the business.
What can a home service VA do for your business?
Novaris XP VAs handle dispatch, scheduling, customer service, lead follow-up, CRM management, billing, admin, and marketing support, built around your workflow and tools.
Revenue protection
Dispatch & Scheduling
Your VA manages dispatch and scheduling so no lead gets lost while your team is in the field. Incoming calls get booked, technicians get routed efficiently, and your schedule stays organized.
- Live call answering and booking
- Route and technician scheduling
- Job status tracking and updates
Reputation protection
Customer Service
Calls, messages, follow-ups, and customer concerns are handled before they become problems. Your VA helps keep customers informed from the first call through job completion.
- Inbound call and message management
- Customer follow-up emails and texts
- Review requests and complaint handling
Pipeline that doesn't die
Lead Follow-Up & Sales Support
Your VA follows up with new leads, old estimates, and prospects who went quiet so opportunities do not disappear just because your team is busy in the field.
- Quote and estimate follow-up
- Old lead reactivation
- Appointment confirmations
No lead left behind
CRM & Lead Management
Your VA keeps your CRM organized, customer information updated, and every opportunity moving toward a clear next step.
- CRM updates and data entry
- Lead status and pipeline management
- Lead organization and database cleanup
Keep every job moving
Job & Project Coordination
Once the job is sold, your VA helps coordinate the details behind the scenes so your office, field team, vendors, and customers stay aligned.
- Job setup and status updates
- Customer and team coordination
- Job documents, photos, and record management
Cash flow that keeps moving
Billing, Estimates & Collections
Your VA helps keep the financial side of your business organized, from sending estimates and invoices to following up on payments and keeping routine records current.
- Estimate and proposal follow-up
- Invoice creation and payment reminders
- Expense tracking and basic bookkeeping support
Get your evenings back
Admin & Back-Office
Vendor coordination, paperwork, inbox management, permits, documents, and the hundreds of small tasks that eat away at your week can be handled behind the scenes by your VA.
- Vendor and supplier coordination
- Document and permit management
- Reporting and inbox management
Stay visible without doing it yourself
Marketing & Content Support
Your VA helps keep your home service business visible online while you're focused on customers and jobs in the field. From posting completed projects to keeping your social pages active, they help your brand stay consistent and top of mind.
- Social media posting and scheduling
- Basic graphics and short-form video editing
- Google Business Profile updates and review responses
Don't see what you need? That's the point.
Every home service business runs differently. Your Novaris VA is matched to your workflow, tools, and priorities, with support built around what your business actually needs.